FAQ >GPS Commercial>BT-Q1000XTM
Notice! Will my GPS device stop working regarding the issue of GPS Week Number Rollover?

Please click here to read the detail about Qstarz statement about the GPS Week Number Rollover (WNRO) issue. Check your model and follow instruction to do next step.

Q1 What's the difference between NAV and LOG?
A1 NAV : BT-Q1000XTM can be used to navigate with handheld devices (PDA / Smartphone / Laptop), but the data log function is disabled. LOG : BT-Q1000XTM can be used to record your travel path and for navigation simultaneously.
Q2 I lost my travel charger and battery. Where can I find replacements for both?
A2 DC Input range of BT-Q1000XTM is 4.5~5.5V. You can use a travel charger which support DC output range from 4.5~5.5V. You can also use a common mini USB cable to charge your unit via the PC. Besides, the battery for BT-Q1000XTM is compatible with Nokia phone series. The battery model is BL-5C.
Q3 How can I know if my memory is full?
A3 If you see the orange GPS light is turning from orange to solid red, then it means the memory is full.
Q4 Can the logged data be downloaded by Bluetooth?
A4 Actually it's okay for Q1000XTM to download data via Bluetooth interface. However, since it is not stable and may have lower download performance than USB interface, we don't officially admit this feature.
Q5 How can I adjust my device to 5Hz mode of update rate?
A5 Please download the tool ”QstarzGPSView”, from our website to adjust setting.
Q6 My navigation software does not support baud rate 115,200. How can I make it work via USB interface with Qstarz GPS?

When Qstarz GPS is connected via USB interface, the baud rate is fixed and should be set to 115200. If your software does not support this baud rate, please connect the device via Bluetooth interface whose baud rate is changeable.

Q7 When I use QTravel Software to read log from device, it appears "No Data in Device." Why?

Q1000XTM will not log invalid GPS data (GPS with no fix). So please make sure to log valid GPS data under open sky environment. If the logger still cannot log, please perform a reset in QTravel SW -> Config GPS.

Q8 How can I set the time schedule function?

Please set the time schedule function from Qravel->ConfigGPS->Schedule. Select the schedule you want, and change device switch to “NAV” mode. It will enter into sleep mode after 10 mins for saving power, and it will only wake up and start to record data when the time meets your preset time schedule.

Q9 Will your device work with the iPad or iPhone?

Our device can support iOS by "Jailbreak" the iPhone/iPad and use the application “Roqy” to connect external Bluetooth GPS antenna to your iPhone/iPad. Please refer to the website below : http://www.roqy-bluetooth.net/wp/

Q10 Is there any way to get the software for a Mac?

All of our software does not support mac OS.
The alternative way is using the following third party software.
Download log data:

Q11 Could you provide a Linux driver?

So far all of our software does not support Linux platform. However, there is a third party software which is Linux compatible with our products. Below link is for your reference:http://www.bt747.org/de/install

Q12 How can I change the NMEA sentence?

Please download the tool, QstarzGPSView, from Qstarz website to adjust NMEA sentence.

Q13 How can I transmit log file to an Android phone via Bluetooth? It is able to pair but cannot connect?

Please download free software ”Bluetooth GPS” and “Mytrack” from Android Market. Download the data files via Bluetooth from BT-1000XTM to your android smart phone .Please reference the website below:

Q14 What does the “drift function” mean?

The “Drift” function is to correct the way points by deleting the low speed way points.

Q15 Why the track recorder’s recorded track points is far away from the actual position?

The drift point may be caused by slow speed or when you stay at a fix position for a while.

Q16 I get a message that says "FAILED TO CONNECT GPS MODULE. “ Can you help?

Please Check connection COM port at Windows Device Manager -> Com&LPT -> GPS USB…..or CP210X…… And Manually select connection COM port at Software>Config GPS and test again.

Q17 I am having trouble to Upload AGPS data. What can I do?

Please download QstarzGpsView from Qstarz website and download AGPS from Setup ->Update AGPS

Q18 How can I geotag my photos?

The GPS real time is based on UTC/GMT+0 times. What you have to do is to change UTC/GMT to your local time zone by selecting Display time zone in software. And set the correct local time with your camera. When you import the pictures from your camera, the photo time will be synchronized automatically with the local time.

Q19 How can I set the time on the GPS unit?

Sorry, you could not set the GPS time. All of our GPS products is using the universal UTC/GMT time.
It means no matter where you use the device, the GPS time will be the same (UTC/GMT time) and the GPS device time could not be changed or modified.

Q20 How can I turn off the buzzer?

Please turn off the buzzer from QTravel ->Config GPS and uncheck the “Turn on buzzer” function.

Q21 How can I turn off the Vibration Detector?

Please disable the Vibration Detector from Software->Config GPS->uncheck “Turn on Vibration Detector”

Q22 Why am I getting the Google Maps API error message pop up and cannot use the map function, what can I do?
A22 Please download and update to the latest version of the software from our website to solve this problem.