|FAQ >Software >QMileage
|I want to import tracks into a project file such as BIN, GPX, KML, or other file formats. Can I do it?
|For security reason, the only way to load in tracks into a project file is through GPS device directly. We're sorry for making your inconvenience.
|I typed in the key but the software reported as wrong key?
|Please double check the combination of the key or execute windows program " Regedit.exe " and find " HKEY_CURRENT_USER\Software\Qstarz Applications\MileageLog\OptionsSetting\ RegProdKey_QStarz " and directly paste your product key.
|I lost my software license key. How can I apply for a new one?
|Please email your product serial number (below the barcode on the back of the device or on the color box) to us to get a new license. But please notice that this key application is just allowed once. It's important to keep the key in safe.
|How can I set the separate trips in QMileage software?
|Please try to go into Software > Option, and set to separate trips when way point time difference is more than 1 minute. And reload the data again from device. Once software detect the waypoint time difference is more than 1 minute, then it will separate the track.
|Is there any way to get the software for a Mac?
All of our software does not support mac OS.
The alternative way is using the following third party software.
Download log data:
|Why the track recorder’s recorded track points is far away from the actual position?
|The drift point may be caused by slow speed or when you stay at a fix position for a while. Please try to test with faster speed in an open sky environment.
|I get a message that says "FAILED TO CONNECT GPS MODULE. “ Can you help?
|Please check connection COM port at Windows Device Manager -> Com&LPT -> GPS USB…..or CP210X…… And manually select connection COM port at Software>Config GPS and test again.
|Why am I getting the Google Maps API error message pop up and cannot use the map function, what can I do?
|Please download and update to the latest version of the software from our website to solve this problem.