FAQ >Software >QMileage
Q1 I want to import tracks into a project file such as BIN, GPX, KML, or other file formats. Can I do it?
A1 For security reason, the only way to load in tracks into a project file is through GPS device directly. We're sorry for making your inconvenience.
Q2 I typed in the key but the software reported as wrong key?
A2 Please double check the combination of the key or execute windows program " Regedit.exe " and find " HKEY_CURRENT_USER\Software\Qstarz Applications\MileageLog\OptionsSetting\ RegProdKey_QStarz " and directly paste your product key.
Q3 I lost my software license key. How can I apply for a new one?
A3 Please email your product serial number (below the barcode on the back of the device or on the color box) to us to get a new license. But please notice that this key application is just allowed once. It's important to keep the key in safe.
Q4 How can I set the separate trips in QMileage software?
A4 Please try to go into Software > Option, and set to separate trips when way point time difference is more than 1 minute. And reload the data again from device. Once software detect the waypoint time difference is more than 1 minute, then it will separate the track.
Q5 Is there any way to get the software for a Mac?

All of our software does not support mac OS.
The alternative way is using the following third party software.
Download log data:

Q6 Why the track recorder’s recorded track points is far away from the actual position?
A6 The drift point may be caused by slow speed or when you stay at a fix position for a while. Please try to test with faster speed in an open sky environment.
Q7 I get a message that says "FAILED TO CONNECT GPS MODULE. “ Can you help?
A7 Please check connection COM port at Windows Device Manager -> Com&LPT -> GPS USB…..or CP210X…… And manually select connection COM port at Software>Config GPS and test again.
Q8 Why am I getting the Google Maps API error message pop up and cannot use the map function, what can I do?
A8 Please download and update to the latest version of the software from our website to solve this problem.