FAQ >Software >QMileage
 
Q1 I want to import tracks into a project file such as BIN, GPX, KML, or other file formats. Can I do it?
A1 For security reason, the only way to load in tracks into a project file is through GPS device directly. We're sorry for making your inconvenience.
 
Q2 I typed in the key but the software reported as wrong key?
A2 Please double check the combination of the key or execute windows program " Regedit.exe " and find " HKEY_CURRENT_USER\Software\Qstarz Applications\MileageLog\OptionsSetting\ RegProdKey_QStarz " and directly paste your product key.
 
Q3 I lost my software license key. How can I apply for a new one?
A3 Please email your product serial number (below the barcode on the back of the device or on the color box) to us to get a new license. But please notice that this key application is just allowed once. It's important to keep the key in safe.
 
Q4 How can I set the separate trips in QMileage software?
A4 Please try to go into Software > Option, and set to separate trips when way point time difference is more than 1 minute. And reload the data again from device. Once software detect the waypoint time difference is more than 1 minute, then it will separate the track.
 
Q5 Is there any way to get the software for a Mac?
A5

All of our software does not support mac OS.
The alternative way is using the following third party software.
Download log data:
http://www.houdah.com/houdahGeo/
http://sourceforge.net/projects/bt747

 
Q6 Why the track recorder’s recorded track points is far away from the actual position?
A6 The drift point may be caused by slow speed or when you stay at a fix position for a while. Please try to test with faster speed in an open sky environment.
 
Q7 I get a message that says "FAILED TO CONNECT GPS MODULE. “ Can you help?
A7 Please check connection COM port at Windows Device Manager -> Com&LPT -> GPS USB…..or CP210X…… And manually select connection COM port at Software>Config GPS and test again.
   
Q8 Why am I getting the Google Maps API error message pop up and cannot use the map function, what can I do?
 
A8 Please download and update to the latest version of the software from our website to solve this problem.